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Applicant has not received email notifications for vacancies Back Office

Applicant has not received email alerts for new, closing or unsubmitted competitions.

Debs avatar
Written by Debs
Updated over a month ago

To ensure that applicants receive email notifications, please follow the below steps:

  1. Select Recruitment, then Reference, then Recruitment Parameters, then Client Parameter. Ensure the checkbox for the parameter 'Applicant Notifications - Send emails to applicants immediately after notifications have been created' is ticked.

  2. Applicant logs into eRecruitment and clicks on My Account. Ensure 'Switch on Email Notifications' checkbox is ticked.

  3. In addition, at least one of the parameters 'Notify me when vacancies' are closing or new or unsubmitted checkbox should be ticked.

  4. If Applicant wishes to receive one email for all vacancies, 'Send one notification daily' should have checkbox ticked.

  5. In addition, Applicants should have options to decide what vacancies they require alerts for.

  6. This is determined by the different reference types which display in 'My Account' e.g. job titles, departments, vacancy types and will be configured by each client to cater for their requirements.

  7. Applicant needs to select at least one of these options in order to get vacancy alerts. They can use the CTRL key + Click to select multiple options.

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