This issue usually occurs because the Change E-recruitment Email Address / Username functionality is not enabled.
Step 1: Turn on Change Email Address Option
This will change the email address for the applicant for their applicant recruitment account - Switch on this option if you want to allow the user to change their email address for notification alerts and for future applications.
Click Portal, Recruitment, Toolbox, Recruitment Admin.
Click Navigation Section, My Account and enable the Change Email Address option.
Click Portal, Recruitment, Toolbox, Recruitment Admin.
Select My Account.
Ensure the Change Email Address options (listed below) are all selected:
Allowed change email address
Change email section heading
Old Email Address
New Email Address
Confirm Email Address
Change
Email change request failure message
Email details updated message Email change failure message
New and confirm email addresses do not match
New and confirm email not entered
If you want users to enter their password when changing their email address you can also select the Password option.
Step 2: Configure Change Email Address Alert
This is an email alert that can be configured to send to the applicant after they have changed their email address. This is to allow the applicant to verify that the new email address by selecting the link within the email that is sent to the applicant.
In Core back office, click CorePersonnel, Recruitment, Recruitment Reference, E-Recruitment Web Parameters, Email Parameters, Applicant Email Change
Click Details.
The message which sends to the alert can be configured.
Step 3: Ensure URL is configured
In Core back office, Navigate to CorePersonnel, Recruitment, Recruitment Reference, E-Recruitment Web Parameters, Web Parameters.
Ensure Applicant_Change_Email_URL is populated with a valid URL.
Note: Internal applicant email addresses will be the same as their email address within the PeopleXD system. This is the email address that will be used when applying as an internal applicant. If an applicant wishes to apply to a vacancy with a different email address, they will need to create a new applicant account with that new email address and they will be flagged as an external applicant.