If you clients aren't receiving job alerts, it's caused by an issue with the timing of the 2 Create and Send DBA Jobs in relation to these notifications.
Version 24 and above
We've made improvements in version 24 and above, where a new parameter sends emails immediately after notifications are created. To set this up:
Click Personnel then click Recruitment.
Click Recruitment parameters then click Client parameters.
In Applicant Notifications, select the following option:
Send emails to applicants immediately after notifications have been created.
Version 23 and below
For versions 23 and below, Please raise a new case online and reference the title of this article and ensure the following details are provided:
A new Vacancy that has been opened since this issue was raised
An Applicant who is signed up for these events and who was due to get this alert
An example of a previous 'Jobs by Email / New Vacancy Notification' that was sent correctly from the system