Skip to main content

Applicant country populated by the system

Candidates aren't required to provide a country on application, but the system is adding a default country to all applications.

Debs avatar
Written by Debs
Updated over a month ago

This issue commonly occurs because every employee and applicant needs to be linked to an address template in order to be able to view them. These templates are linked to country codes.
If there is no country on the application, the system selects the country from the template that has the most recent date_effective.
There is a Portal parameter called cp_volc_default_country, this needs to be a valid country code.
​
To update the parameter, follow the below steps in Portal:

  1. Go to the Administrator Dashboard.

  2. Click Site Manager.

  3. Click Admin Settings.

  4. Search for cp_volc_default_country.

  5. Click Edit.

  6. Enter the Country Code.

  7. Click Save.

Use the below if this does not work. It may be the case you need to add the country code to the address types.

To add country code to address types

  1. Click CorePersonnel, Reference, Reference A-C

  2. Select Address Type Codes

  3. Click Add new Layout

  4. Enter Effective Date - has to be later than current date effective

  5. Select the Country

  6. Ensure correct Address Type is assigned to Default Home Address

  7. Add Country line as it is mandatory and necessary to make this work

  8. Click Save

Did this answer your question?