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Error - 'Error calling normal data document conversion to pdf DOC ID...' when trying to generate or merge applications

PeopleXD Recruitment: Error - 'Error calling normal data document conversion to pdf DOC ID...' when trying to generate or merge applications

Debs avatar
Written by Debs
Updated over a month ago

These error messages usually appear because the database connect string is not set to the correct value.
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To resolve these error messages, the following Aspose checks will need to be carried out:

  1. To check if the Aspose license is set up, click CoreSecurity, Setup, Third Party License

  2. Check if a valid license file exists for the Aspose license type. If the license file has expired or is missing please contact Support and reference this article.

  3. To check if document templates are set up, click Recruitment, Reference, ERecruitment Document Tracker

  4. On the Parameters tab, check the document is of format .doc (there are known issues with .docx).

  5. Check that any image or logo is of type .gif

  6. In the Server Parameters section, check the Database Connect String field is correct.

  7. Contact CoreHR Change Request Management team for guidelines of general templates for this process if not available from superuser.

  8. If the details above are correct, please raise a new case online and reference the title of this article.

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