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Change password for agency portal - back office instructions

An external recruitment agency has locked their account and needs to reset their password.

Debs avatar
Written by Debs
Updated over a month ago

Passwords for agencies can be changed in the back office. Follow the below steps to complete this.


​Note: On the first login after a password reset, the user will be asked to reset their password.
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  1. From Available Products, click CorePersonnel, then click Recruitment.

  2. Click Recruitment Reference, then click Recruitment Agencies.

  3. Under Recruitment Agencies, click the agency record, then in Login Password, enter a new password.

  4. Click Ok.

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